When you’re a sale person, and you’re making a sales call, never insult the potential customer by saying “Well, we didn’t test with foo because you’re the only person in the world who uses it!”
In this case foo was Firefox after a vendor’s webapp’s magic javascript didn’t work with it. Yes, IE has the marketshare and is the most important to get working. However, have a better response then “you’re a freaking weirdo,” which is about what he said.
Hear hear. I’ve had this happen on several financial and corporate websites. If I can’t take my web-traffic or business elsewhere, then it’s always painfully necessary to use IE. Which the site usually rewards by hitting me with a pop-up ad.
So I have nothing useful to ad, such as a “they’re right to be lazy developers!” devils advocacate flamewar, though I thought about it.
Fuck Jscript anyway.
-S
I’m with you Keith. The Sales guy is supposed to say of course it is all fully tested on all popular web browsers, and close the deal. Then Tech Support gets to tell them that nobody uses Firefox, or Safari, for that matter, then the guys get upset and want their money back, and it gets escalated to the legal team that points out that the small print has them by the ‘nads …
On a serious note, the right answer is “gosh, that’s a good question. Tell you what — let me run that by the dev team and see what the status is on that. I’ll try to have an answer for you, perhaps not today, but later tomorrow.”